Remote patient monitoring support for healthcare practices

An AssistMedix RPM assistant enrolls patients, watches device data daily, and tracks every patient against the data-day and interactive-time thresholds CMS requires to bill. A dedicated, HIPAA-trained assistant working in your EHR, usually live within about a day.

✅ HIPAA-trained  ✅ BAA signed  ✅ All U.S. hours

Today’s schedule Tue · 11 slots
Incoming call — new patient answered · 4s
8:45 Reminders sent — 6 patients Automated
9:00 R. Alvarez Confirmed
9:40 T. Nguyen — new patient Booked
10:30 J. Okafor — follow-up Confirmed
11:15 D. Cole — insurance verified Verified
1:00 S. Patel Confirmed
2:30 Cancellation → waitlist Backfilled
3:00 L. Romano Confirmed
4:15 no-showM. Byrne Rebooked
4:45 New patient — intake ready Booked
5:00 Refill routed — Dr. Shah Routed
Monitoring, tracked to billing

What our RPM support assistants handle

A dedicated assistant who runs the daily side of your monitoring program, so every enrolled patient stays compliant and every billable minute gets captured.

Patient enrollment & device setup

Consent captured, devices provisioned, and patients walked through how to use them, so the program starts on a solid footing.

Daily data review

Incoming readings checked every day, with anything outside a patient’s set parameters flagged for your clinical team right away.

Threshold tracking for every patient

Data-transmission days and interactive-communication minutes tracked against CMS requirements, so nothing falls short of billable at month end.

Patient check-ins & adherence outreach

Patients falling behind on readings get a call before the cycle closes, not a missed threshold discovered after the fact.

Time and interaction logging

Every review, alert response, and patient call logged in real time, so your documentation actually supports what you bill.

Monthly billing handoff

A clean summary of who met their thresholds and what’s billable, ready for your billing team or your AssistMedix billing assistant.
What makes us different

Why choose an AssistMedix RPM support assistant

A trained assistant who treats the compliance calendar as seriously as the clinical data, because with RPM, one does not pay without the other.

Trained on RPM rules : Knows the thresholds cold

Trained on the CMS data-day and interactive-time requirements behind RPM billing, so tracking is built around what actually has to be documented.

Dedicated : The same assistant, every patient

One dedicated assistant who knows your enrolled patients and their patterns, not a rotating pool relearning the roster every cycle.

Compliant : HIPAA-trained, BAA on file

Trained on HIPAA before day one, with a signed Business Associate Agreement covering every reading and every patient call.

Works in your EHR : Documents in your system

Readings, alerts, and interaction time logged directly in the EHR or RPM platform you already use.

Fast onboarding : Live in about a day

Not weeks of interviews and start dates. Our target is roughly one day from signed agreement to an assistant watching your monitoring desk.

Founder-led : Value pricing, owner service

Fair, competitive pricing without the race to the bottom, and a direct line to the founder rather than a rotating account manager.

How our help can make your practise easier

How RPM support helps your practice

01

Fewer missed thresholds

Catch a lagging patient before the cycle closes. Most RPM revenue is lost quietly, a patient a few readings short of 16 days, a call that never got logged. Daily tracking catches that gap in week two instead of everyone finding out at month end.

02

Documentation that survives an audit

Every billed minute has a record behind it
RPM claims live or die on documentation. Logging every review and every interaction as it happens means your billing reflects real, defensible work, not a reconstruction at the end of the month.

03

A program that actually scales

Expand your patient roster without dropping the ball. An RPM program run off a spare hour a week does not scale past a handful of patients. A dedicated assistant means you can enroll more patients without alerts and thresholds slipping through the cracks.

Schedule a Consultation

Get the Delegation Process Started

Step 1: Tell us what you need

Share your requirements with us—it only takes 30 seconds!

Step 2: Get an instant quote

We’ll send you a quote for our virtual assistant service right away. You can also schedule a quick call with our project manager to discuss the details.

Step 3: Kick things off

Finalize the payment, and let’s start delegating tasks to your new virtual assistant!
know more about Us

read service FAQ’s

RPM support covers the day-to-day operation of your remote patient monitoring program: enrolling patients, reviewing incoming device data daily, tracking each patient against the data-day and interactive-communication thresholds that make the service billable, following up with patients who are falling behind, and logging everything so your billing accurately reflects the work done.

RPM support is the clinical and compliance side: watching data, tracking thresholds, and documenting interaction time. Billing and RCM take that documentation and turn it into submitted claims. The two work together, since accurate RPM tracking is what makes the billing defensible in the first place.

Current CMS rules generally require a patient to transmit device data on a minimum number of days within a 30-day period, and require at least a threshold amount of live, interactive communication time with clinical staff each month, for RPM services to be billable. The exact day and minute thresholds have changed with recent CMS rule updates. 

Your assistant works inside the RPM platform and devices your practice already uses, and logs activity in your EHR.

Yes. Every AssistMedix assistant is HIPAA-trained before working with a practice, and we sign a Business Associate Agreement (BAA) with you. Patient data is handled to the same standard you would expect from clinical staff in your office.

Your assistant flags the reading and notifies your clinical team right away for review. Assistants monitor and escalate; they do not make clinical decisions or interpret results on their own.

Yes. When a patient is at risk of missing the monthly threshold, your assistant reaches out to check in and encourage adherence, so a patient who is simply forgetting their device does not quietly become an unbillable month.

A lot less. You avoid the salary, payroll taxes, benefits, and training cost of an in-house care coordinator, while getting the same daily monitoring and threshold tracking handled by a dedicated, trained assistant. 

Fast. Our target is about one day from a signed agreement to an assistant actively watching your monitoring desk, rather than the multi-week interview-and-onboard cycle many services run.

Yes. As your enrolled patient count grows, you can add hours or another assistant without renegotiating a contract, so the program does not stall out once it outgrows what one person can watch.